Wednesday, August 30, 2017

Case Study - Dorset Orthopaedic

Dorset Orthopaedic were having problems with poor print quality, reliability, and the cost of expensive consumables 

About the Company: 
As an independent provider of prosthetic, orthotic and rehabilitation services, Dorset Orthopaedic pride themselves in continually seeking to understand a clients' unique requirements and deliver what they need. It's this bespoke service and attention to detail that has gained them their reputation for quality and personalised service for almost 30 years.

Business Challenge:
The company owned a fleet of HP laser printers. The print quality was poor, there were reliability issues and lengthly machine breakdowns affected productivity. The lack of a service agreement resulted in extra work for the IT department who were responsible for fixing any problems. 
Being able to print documents quickly was essential for the company's processes as it allowed them to respond faster to their clients' complex needs and provide an excellent service.
The consumables were expensive with around £650 a month being spent on printer cartridges alone.

To improve the situation it was decided to replace the printers with MFDs (multi-functional devices).  This would lower the cost of print significantly. A service contract was put in place to ensure machine downtime was kept to a minimum, as well as maintaining high print quality.
Adam Willsher, Director at Copyrite, explained: "As a solution; 4 multifunctional devices have been employed across the company and a higher speed printer is now utilised in the legal department where they print high end documents. The automatic toner ordering feature makes logistics seamless"

 - TO find out what Benefits the solution has provided to the company, read the full case study on our website.

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