Two Saints' significantly improves the lives of those who are homeless, at risk of becoming homeless, vulnerable or in need of support through the provision of high quality, reliable housing, support and learning services. Each year, a home is provided for around 1500 people and 1600 people are supported to stay in their own homes.
Nigel Miles, IT Manager is responsible for all IT technology, including communications equipment, across the 23 Two Saints sites. He must ensure that IT infrastructure doesn't get in the way of the important day to day processes undertaken by employees and volunteers. As an organisation with stakeholders, supporters and donors, Two Saints has a responsibility to be as productive as possible and reduce waste.
Nigel explained, “Printing was a key challenge as the organisation originally had a mixture of 65 photocopiers and printers, some networked and others standalone. In a Citrix environment, printing was unreliable and staff often couldn’t print at all. I was receiving calls every 10 minutes from people unable to print which prevented them from working; it became a support nightmare”.