The Ricoh Certification Programme identifies dealers that operate to the highest standards both internally within their business and externally to their customers.
Dealers must exceed customer expectations through a market leading service offering to achieve the Ricoh recognition of investment in people, processes and technology from a customer service perspective. The certification process involves rigorous assessment and annual audits to ensure that quality standards are maintained.
Copyrite had to demonstrate commitment to the following core values:
- Achievement of industry best practice
- Premium service to endure maximum product performance
- Highly skilled staff and capability to meet customer needs
- Customer-centric systems and processes
- Commitment to customer feedback and continuous improvement
Valued customers require a high level of customer support to ensure that the benefits of their Ricoh solution are maximised across the term of the agreement. The Ricoh Customer Service Gold Certification ensures that our customers experience an outstanding level of customer service and technical support with Copyrite"
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