Monday, December 7, 2009

Case Study: Copyrite improves system availability for H&b Sensors

Copyrite successfully improved system availability for H&b Sensors with their integrated support.

Established in 1978, H&b Sensors specialise in the manufacture of a wide range of temperature sensors and associated products. Exporting to over 100 countries worldwide, H&b have become a world leader in the temperature sensor market. H&b cover a variety of different industries including: Aerospace, Automotive, Brewing, Dairy, Energy Management, Petro-Chemical, Oil & Gas, Food & Drink, Pharmaceuticals and Marine.

With an ever growing reliance on information technology it became clear that to enable the business to service its clients and to meet its growth targets, the existing infrastructure technology and support services would need to be enhanced.

The issues included:

  • The need for IT to deliver greater than 98% availability to the business

  • Systems that perform, without delaying business processing

  • A requirement to rationalize support structures, to help manage costs and improve user and, ultimately, customer satisfaction.

In order for the systems to meet demands, the business needed a technology provider that could exceed these challenges.

Since 2008, Copyrite have upgraded print technology, dramatically improved IT support services, driven the replacement of ageing telephony systems, and recently provided web based services for H&b Sensors. With a single point of ownership for all technology matters and issues, H&b Sensors are freed to focus on their core business, without interruption. The overall support costs have reduced and the performance and availability targets have been exceeded.

“We chose Copyrite for their expertise, strong service ethic and flexibility in providing high quality solutions and services. Since working with them, Copyrite have become an integral part of the delivery of technology systems to H&b Sensors”.
Andrew Homer, IT/Purchasing Manager, H&b Sensors

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